Shipping & Returns

 

SHIPPING INFORMATION

DOMESTIC SHIPPING (WITHIN THE US)

WE OFFER GROUND SHIPPING, 2ND DAY AIR, AND NEXT DAY AIR FOR ORDERS WITHIN THE US. 

ORDERS TYPICALLY SHIP SAME DAY, OR WITHIN 1-2 BUSINESS DAYS.

IF YOU PLACE YOUR ORDER WITH EITHER OF THE EXPEDITED SHIPPING OPTIONS ABOVE, AND YOU WISH FOR YOUR ORDER TO BE SHIPPED OUT SAME DAY, YOU MUST PLACE YOUR ORDER BEFORE 12PM EST.

YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS. IF YOU DO NOT RECEIVE A SHIPPING CONFIRMATION EMAIL WITHIN 3 BUSINESS DAYS, PLEASE CONTACT SUPPORT@DEGSANDSAL.COM

PLEASE NOTE, WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS. 

INTERNATIONAL SHIPPING

WE ARE PLEASED TO OFFER INTERNATIONAL SHIPPING WITH CUSTOMS, DUTIES, AND TAXES INCLUDED IN THE SHIPPING PRICE.  

RETURN POLICY

YOU HAVE 14 DAYS FROM THE DATE YOUR ORDER WAS DELIVERED TO MAKE A RETURN. WE ONLY ACCEPT RETURNS IN NEW CONDITION WITH THE ORIGINAL PACKAGING FOR A REFUND. RETURNS INCUR A $5.00 FEE TO COVER RETURN SHIPPING COSTS.

RETURN REQUESTS MUST BE SUBMITTED THROUGH OUR RETURNS PORTAL. AFTER SUBMITTING YOUR REQUEST, YOU WILL RECEIVE AN EMAIL WITH DETAILED INSTRUCTIONS ON HOW TO RETURN.

 

AT THIS TIME, OUR RETURNS PORTAL ONLY SUPPORTS DOMESTIC RETURNS. FOR INTERNATIONAL RETURNS (INCLUDING CANADA), PLEASE SEND YOUR RETURN TO THE FOLLOWING ADDRESS:

DEGS & SAL FULFILLMENT AND RETURNS

PO BOX 205

DEAL, NJ 07723

 

PLEASE INCLUDE YOUR PACKING SLIP IN YOUR ORDER AND EMAIL SUPPORT@DEGSANDSAL.COM WITH YOUR TRACKING INFORMATION.

 

EXCHANGES

YOU HAVE 14 DAYS FROM THE DATE YOUR ORDER WAS DELIVERED TO MAKE AN EXCHANGE. WE ONLY ACCEPT EXCHANGES IN NEW CONDITION WITH THE ORIGINAL PACKAGING. EXCHANGES ARE SHIPPED TO YOU FREE OF CHARGE VIA USPS. TO PROCESS AN EXCHANGE SIMPLY FOLLOW THE DIRECTIONS USING OUR EXCHANGE PORTAL.

ITEMS PURCHASED DURING OUR PRIVATE SALE ARE NOT ELIGIBLE FOR EXCHANGE, REFUND ONLY.

YOUR EXCHANGE WILL BE PROCESSED WITHIN 1-7 BUSINESS DAYS OF OUR WAREHOUSE RECEIVING IT.

 

AT THIS TIME, OUR RETURN AND EXCHANGE PORTAL ONLY SUPPORTS DOMESTIC EXCHANGES. FOR INTERNATIONAL EXCHANGES (INCLUDING CANADA), PLEASE SEND YOUR EXCHANGE TO THE FOLLOWING ADDRESS:

DEGS & SAL

PO BOX 205

DEAL, NJ 07723

ONCE WE RECEIVE YOUR EXCHANGE, WE WILL SEND IT BACK TO YOU FREE OF CHARGE. 

REFUNDS

RETURN REQUESTS FOR REFUND WILL HAVE A $5.00 RETURN LABEL FEE/RESTOCKING FEE DEDUCTED FROM THE REFUND TOTAL WHEN PROCESSED. WE ENCOURAGE ALL CUSTOMERS TO ASK ANY QUESTIONS BEFORE PURCHASING.

ONCE THE REFUND HAS BEEN PROCESSED, YOU WILL RECEIVE A REFUND CONFIRMATION VIA EMAIL. DEPENDING ON YOUR BANK OR CREDIT CARD COMPANY, IT CAN TAKE 5-10 DAYS TO POST THE REFUND TO YOUR ORIGINAL FORM OF PAYMENT.

REFUND FOR STORE CREDIT 

RETURN REQUESTS FOR STORE CREDIT ARE FREE OF CHARGE. SIMPLY RETURN YOUR ITEM FOR STORE CREDIT USING OUR RETURNS PORTAL AND SELECTING "STORE CREDIT". 

ONCE THE STORE CREDIT REFUND HAS BEEN PROCESSED, YOU WILL RECEIVE A STORE CREDIT REFUND CONFIRMATION VIA EMAIL ALONG WITH A SPECIAL CODE TO APPLY AT CHECK OUT ON YOUR NEXT ORDER. 

ORDER CANCELLATION POLICY

PLEASE NOTE THAT AFTER YOU PLACE YOUR ORDER WE CANNOT CANCEL IT. YOU MAY EMAIL US IMMEDIATELY AFTER YOU PLACE YOUR ORDER TO MAKE CHANGES. YOU MAY RETURN IT AFTER IT IS DELIVERED TO YOU, BUT WE WILL NOT CANCEL ANY ORDERS.

DEFECTIVE/FAULTY ITEMS

AT DEGS & SAL, WE TAKE PRIDE IN CRAFTING HIGH QUALITY JEWELRY DESIGNED TO BE WORN AND ENJOYED EVERYDAY. WE OFFER A LIFETIME WARRANTY ON ALL OF OUR PRODUCTS.