Shipping & Returns
SHIPPING INFORMATION
ORDERS SHIP WITHIN 1-2 BUSINESS DAYS, PENDING AVAILABILITY AND CREDIT CARD VERIFICATION.
YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS. IF YOU DO NOT RECEIVE A SHIPPING CONFIRMATION EMAIL WITHIN 3 BUSINESS DAYS, PLEASE CONTACT SUPPORT@DEGSANDSAL.COM
PLEASE NOTE, WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS.
INTERNATIONAL SHIPPING
DEGS & SAL OFFERS WORLDWIDE SHIPPING VIA FEDEX - INTERNATIONAL SHIPPING METHODS CALCULATED AT CHECKOUT
CUSTOMS, DUTIES AND TAXES
ALL INTERNATIONAL ORDERS ARE SHIPPED DELIVERY DUTIES UNPAID (DDU). CUSTOMS, DUTIES AND TAXES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST. WHEN YOU PLACE AN INTERNATIONAL ORDER, YOU AGREE TO PAY ANY APPLICABLE CUSTOMS, DUTIES, OR TAXES LEVIED BY YOUR DESTINATION COUNTRY.
UNFORTUNATELY, WE CANNOT CALCULATE THESE CHARGES PRIOR TO YOUR ORDER BEING PLACED, AND ARE UNABLE TO COVER THEM FOR CUSTOMERS. ANY APPLICABLE FEES WILL BE COLLECTED FROM YOU BY THE CARRIER UPON DELIVERY.
PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO DETERMINE WHAT THESE ADDITIONAL COSTS WILL BE PRIOR TO PURCHASE.
RETURN POLICY
WE ACCEPT ITEMS IN NEW CONDITION WITH THE ORIGINAL PACKAGING FOR A REFUND OR EXCHANGE. YOU HAVE 14 DAYS FROM THE DATE YOU RECEIVE YOUR ORDER TO SUBMIT A RETURN REQUEST.
RETURN & EXCHANGE REQUESTS MUST BE SUBMITTED THROUGH OUR RETURNS PORTAL. AFTER SUBMITTING YOUR REQUEST, YOU WILL RECEIVE AN EMAIL WITH DETAILED INSTRUCTIONS TO FOLLOW.
AT THIS TIME, OUR RETURNS PORTAL ONLY SUPPORTS DOMESTIC RETURNS. FOR INTERNATIONAL RETURNS (INCLUDING CANADA), PLEASE SEND YOUR RETURN TO THE FOLLOWING ADDRESS:
DEGS & SAL
1407 BROADWAY
SUITE 2319
NEW YORK, NY 10018
PLEASE INCLUDE YOUR PACKING SLIP IN YOUR ORDER AND EMAIL SUPPORT@DEGSANDSAL.COM WITH YOUR TRACKING INFORMATION.
EXCHANGES
EXCHANGES ARE SHIPPED TO YOU FREE OF CHARGE VIA USPS FIRST CLASS. TO PROCESS AN EXCHANGE SIMPLY FOLLOW THE DIRECTIONS USING OUR EXCHANGE PORTAL, YOU CAN EXCHANGE YOUR ITEM FOR A DIFFERENT SIZE OR ITEM, SUBJECT TO AVAILABILITY.
ITEMS PURCHASED DURING OUR PRIVATE SALE ARE NOT ELIGIBLE FOR EXCHANGE, JUST REFUND ONLY.
YOUR EXCHANGE WILL BE PROCESSED AND YOUR REPLACEMENT ITEM/S WILL BE SHIPPED WITHIN 3-7 BUSINESS DAYS OF THE RETURN BEING DELIVERED.
AT THIS TIME, OUR EXCHANGE PORTAL ONLY SUPPORTS DOMESTIC EXCHANGES. FOR INTERNATIONAL EXCHANGES (INCLUDING CANADA), PLEASE SEND YOUR EXCHANGE TO THE FOLLOWING ADDRESS:
DEGS & SAL
1407 BROADWAY
SUITE 2319
NEW YORK, NY 10018
ONCE WE RECEIVE YOUR EXCHANGE, WE WILL SEND IT BACK TO YOU FREE OF CHARGE.
REFUNDS
RETURN REQUESTS FOR REFUND WILL HAVE A $15.00 RETURN LABEL FEE/RESTOCKING FEE DEDUCTED FROM THE REFUND TOTAL WHEN PROCESSED. WE ENCOURAGE ALL CUSTOMERS TO ASK ANY QUESTIONS BEFORE PURCHASING.
ONCE THE REFUND HAS BEEN PROCESSED, YOU WILL RECEIVE A REFUND CONFIRMATION VIA EMAIL. DEPENDING ON YOUR BANK OR CREDIT CARD COMPANY, IT CAN TAKE 5-10 DAYS TO POST THE REFUND TO YOUR ORIGINAL FORM OF PAYMENT.
REFUND FOR STORE CREDIT
RETURN REQUESTS FOR STORE CREDIT ARE FREE OF CHARGE. SIMPLY RETURN YOUR ITEM FOR STORE CREDIT USING OUR RETURNS PORTAL AND SELECTING "STORE CREDIT".
ONCE THE STORE CREDIT REFUND HAS BEEN PROCESSED, YOU WILL RECEIVE A STORE CREDIT REFUND CONFIRMATION VIA EMAIL ALONG WITH A SPECIAL CODE TO APPLY AT CHECK OUT ON YOUR NEXT ORDER.
SALE ITEMS
ITEMS PURCHASED DURING SALE PERIODS ARE ELIGIBLE FOR STORE CREDIT OR EXCHANGE ONLY.
LOST PACKAGES
PLEASE NOTE THAT ONCE WE HAND OFF YOUR PACKAGE TO YOUR SELECTED SHIPPING CARRIER (FEDEX, USPS, ETC.), THE PACKAGE IS OUT OF OUR HANDS. BECAUSE OF THIS, WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT. WE DO HAVE ROUTE PACKAGE PROTECTION AVAILABLE FOR PURCHASE ON EVERY ORDER DURING CHECKOUT. IF YOU DO NOT PURCHASE ROUTE PACKAGE PROTECTION, WE ARE NOT RESPONSIBLE FOR YOUR LOST PACKAGE AND ARE UNABLE TO SEND YOU A REPLACEMENT PACKAGE.